Client Care Specialist - Full Time
Springbank Pet Hospital is looking for an experienced Client Care Specialist who will promote and maintain our gold standard medicine. We are an inclusive team of warm people who love to build relationships with our clients and care for their beloved pets. This role is full time and a long term placement.
We value being a trusted and reliable resource for our community and will ensure to onboard you with the necessary training to help you succeed in your role. While veterinary experience is an asset, we welcome all experienced candidates to apply. The ideal candidate understands that the needs of our clients are just as important as the pets that we treat and patiently answers client questions to help them make decisions regarding their pet care.
Role responsibilities
Please submit your cover letter and resume to nicole@dandvetclinics.ca.
We value being a trusted and reliable resource for our community and will ensure to onboard you with the necessary training to help you succeed in your role. While veterinary experience is an asset, we welcome all experienced candidates to apply. The ideal candidate understands that the needs of our clients are just as important as the pets that we treat and patiently answers client questions to help them make decisions regarding their pet care.
Role responsibilities
- Greeting clients who walk in and creating a welcoming environment
- Supporting vet/tech recommendations
- Administrative tasks
- Conflict resolution
- Managing patient communications through phone calls, emailing, and appointment scheduling
- Processing bills and payments
- Adaptability and ability to multitask and prioritize tasks efficiently
- High communication skills both written and verbal
- Warm, friendly, kind demeanor
- Team player
- Microsoft Office knowledge
- Avimark experience considered an asset
- College or university students encouraged to apply
- Personal veterinary discounts on services and inventory
- Welcoming and inclusive team environment
- HR support + resources
- Fulfilling and meaningful career
- On-site parking
Please submit your cover letter and resume to nicole@dandvetclinics.ca.